Nova Suites takes pride in the service we provide, not only at our building but also through all interactions with our guests. Consequently, we want to ensure that you have a positive online experience. In response to your feedback we have created an extensive list of Frequently Asked Questions.

What are check-in and check-out procedures?

Guests can check into units any time after 3 p.m. Our standard checkout time is 11 a.m. Late check out is available upon availability at an additional cost.

Guests can opt in for a lockbox check in.

What is the cancelation policy?
What methods of payment are accepted?
How much is the damage deposit?
Is parking included in my stay?
Can I smoke in the unit?
Is there a fee for an additional guest?
Is there housekeeping with the unit?
Is there a minimum stay requirement?
What do I need to do when checking out?
Does Nova Suites allow pets?