FAQ
Nova Suites takes pride in the service we provide, not only at our building but also through all interactions with our guests. Consequently, we want to ensure that you have a positive online experience. In response to your feedback we have created an extensive list of Frequently Asked Questions.
What are check-in and check-out procedures?
Guests can check into units any time after 3 p.m. Our standard checkout time is 11 a.m. Late check out is available upon availability at an additional cost.
Guests can opt in for a lockbox check in.
What is the cancelation policy?
What methods of payment are accepted?
How much is the damage deposit?
Is parking included in my stay?
Can I smoke in the unit?
Is there a fee for an additional guest?
Is there housekeeping with the unit?
Is there a minimum stay requirement?
What do I need to do when checking out?
Does Nova Suites allow pets?